All products must be returned in unused condition in their original packaging within 14 days of the date you received your order. We maintain the right to deny approval of a refund for products that are believed to have been previously used. We are unable to accept returns of nail polish, any individual product purchased as part of a discounted set or gift cards.
Returns must be pre-approved by Ah-Vi. To request a return authorization please submit your return request by email to firstname.lastname@example.org. Exchanges for products of equal value must be pre-approved following the instructions for return authorization above. The return item must be received before the replacement item will be shipped. Ah-Vi is not responsible for return shipping costs. All returns and sales must be completed as separate transactions. You may cancel your order 24 hours after it has been placed.